FAQ

 Where are you located?

North Little Rock, Arkansas

Which mail carriers do you use?

We ship via USPS

How long will it take to get my order via mail? 

We work very hard to get orders out in a timely manner. Orders will usually ship within 1-2 days upon order received. During our Holidays seasons please allow up to 3 business days for your order to ship. Once shipped, packages will arrive within 1-5 days.

Do you offer international shipping?

Unfortunately, we do not at the moment.

Do you accepts returns or exchanges?

We do not offer Refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement of the same exact items damaged. We do not offer exchanges or refunds for any other reason. Stolen packages or packages delivered to the wrong address:  If USPS fail to deliver your package correctly (wrong address) or if your package is stolen, this is not the responsibility of  CANDELA BRIGHT. You will be prompted to file a claim through the carrier for a full refund — a mishap such as this is completely out of our hands and is solely to responsibility of the carrier.

What if my order arrives broken or damaged?

If this happens, we've got you covered. Please email us a photo of the following within 24hrs of received package • a photo of the damaged item up close • a photo of the box, showing all packaging used to protect the item • a photo of the shipping label on the box Please send your photos to our email: Candelabrightbusiness@gmail.com

Do you offer wholesale?

Yes we offer wholesale. For wholesale options, pricing, or any other inquiries please email us at: Candelabrightbusiness@gmail.com